Infinity Relationship Officer

Education

College graduate (Preferably Sales and Marketing, Business Management and related courses)

Qualifications

• Proven track record of success in high end sales end environment.(luxury sales, corporate)
• At least 4 years cumulative work experience in sales-related front liner role (i.e. QSR crew, customer service agent, etc.)

Duties and Responsibilities

Revenue and Growth

• Identify, target and on board high value individuals , leveraging on network and strategic prospecting techniques
• Generates new customer acquisition and selling Infinity products to new customers
• Generates and grows revenue streams thru effective customer management.
• Upsell/Upgrade of high ARPU accounts
• Recontract to maintain subscriber base
• Identifies target market (prospecting) and maximize the return on sales efforts by qualifying the most profitable customers and prospects through profiling

Relationship Management

• Cultivate long term relationships with the customers and serve as their trusted advisor.
• Creates and enforces plans that will help meet the needs of the customers.
• Manages and resolves customer complaints.
• Provides timely feedback to customers.
• Execute customer touchpoints to subscriber base with emphasis on warm body visit to deliver brand promise of superior CX.

Account Servicing

• Complies with business processes, processing guidelines, rules of engagement, and quality assurance checkpoints.
• Processes and monitors aftersales request of customers.
• Comply with Department mandated regulations and policies