Systems Development and Admin Specialist

Education

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Data Science/Analytics, or a related discipline

Qualifications

• 4–6 years of relevant experience in software development, systems administration, data processing, analytics, or application support.
• Experience applying Software Development Life Cycle (SDLC), testing, documentation, SQL/data handling, production support, and security/control practices.
• Experience designing and troubleshooting complex applications, databases, automation, analytics or AI/ML solutions, and technical controls. 

Duties and Reponsibilities

FUNCTIONAL

Application Systems Design and Development

Translate approved business requirements into system/module designs and technical specifications. 
Develop, configure, and maintain applications, automation tools, scripts, and reports in accordance with the SDLC
Perform pre- and post-deployment testing, assess impacts on RAFM and internal systems, and confirm that requirements are met
Prepare and maintain test scripts, run guides, checklists, technical documentation, and quality evidence.
Embed security, privacy, control, resilience, and maintainability requirements in solutions
Diagnose and resolve application requests, defects, and production issues.
Conduct user walkthroughs, knowledge transfer, and adoption support for developed systems and tools.
Identify automation and process-improvement opportunities and quantify the revenue or cost benefits of RAFM controls.

PROJECT MANAGEMENT
Gather and validate requirements and complete BRD, FSD, UAT, implementation, change, and turnover documentation.
Plan assigned deliverables, monitor status, manage risks and dependencies, and escalate issues promptly.
Complete controlled turnover of solutions to the Systems Development and Administration Operations and Maintenance team.

Data Processing and Management

Provides specialist technical ownership to monitor RAFM server, platform, database, and processing capacity and utilization.
Provides specialist technical ownership to execute data retention, purging, backup, recovery, archiving, and technology-refresh activities.
Provides specialist technical ownership to maintain database performance, data completeness, lineage, reconciliation, and quality.
Provides specialist technical ownership to monitor the availability and integrity of source data and interfaces feeding to and from RAFM platforms.

Data Science and Analytics
Provides specialist technical ownership to fulfill approved data processing and extraction requests and develop, test, implement, and monitor analytics or AI/ML models for fraud prevention and revenue assurance.

Systems Security and Administration
Provides specialist technical ownership to implement system security, control, configuration, patching, and preventive maintenance procedures.
Provides specialist technical ownership to review RAFM user access profiles and coordinate approved corrections or implementation with IT DataTech.
Provides specialist technical ownership to administer and periodically review internal-system access, roles, segregation of duties, and privileged access.

Information System Governance
Provides specialist technical ownership to investigate alarms and incidents, restore service, document root causes, and prevent recurrence.
Provides specialist technical ownership to monitor and report SLA performance for issue resolution, system restoration, availability, and support delivery.
Provides specialist technical ownership to escalate unresolved or high-impact issues requiring management, vendor, or cross-functional intervention.
Provides specialist technical ownership to implement and track remediation actions arising from incidents, reviews, audits, and risk assessments.
Provides specialist technical ownership to implement RAFM governance, security, data privacy, risk-and-control, change, incident, performance, and maturity frameworks and monitor user compliance.

ADMINISTRATIVE
Perform other related assignments or tasks that may be assigned from time to time.