System Analyst
Location:
Makati, Fourth District, Philippines
Date:
Apr 2, 2025
Education
Bachelor's degree holder preferably in Computer Science, IT, Engineering or related course
Qualifications
At least 2 years related experience
Duties and Responsibilities
- Lead and perform the day-to-day operations of managing and maintaining the entire IT systems and services configuration items.
- Manage the end-to-end product delivery by leveraging on configuration service capabilities to achieved time to market objective.
- Ensure that the design, deployment and overall performance of all IT system and service configuration items are effective and adhere to IT standards and best practices
- Assess standard products and service request demands ensuring all requirements and required documents are complete and correct for implementation.
- Prepare and endorses all received requests to all implementing IT teams, 3rdparty vendors/ Managed Services and monitors implementation within the agreed SLA.
- Works closely with IT & Managed Service Operations in investigation of all configuration related concerns, issue resolution, improve service delivery timelines and compliance monitoring.
- Works closely with the Business Partnering team to understand the demands, help with prioritization and scheduling, and drive the engagement with the vendor.